Privacy Policy

Last Updated: July 25, 2026

1. Information We Collect

We collect information that is necessary to provide the features and services available through the App.

Account Information

When you create or use an account, we may collect:

• Your name
• Email address
• Phone number
• Login and authentication information
• Profile information that you choose to provide

Order and Delivery Information

When you browse products or place an order, we may collect information necessary to process and fulfil your order, including:

• Products purchased or ordered
• Order details and order history
• Delivery information
• Contact information required for order fulfilment

Payment Information and Payment Receipts

Where applicable, the App may allow you to submit payment-related information or upload proof of payment, such as a payment receipt or screenshot.

We do not intentionally collect or store complete payment card numbers, card PINs, or CVV numbers through the App.

If a third-party payment service is used, payment information may be processed directly by that payment provider under its own privacy policy and terms.

Images, Files, and Other Content

If you voluntarily upload images, files, receipts, or other content through an available App feature, we may process the content you submit in order to provide the requested service.

Messages and Customer Support

If you contact us through chat, customer support, or other communication features within or connected to the App, we may process the messages and information you voluntarily provide.

Technical Information

We may automatically collect limited technical information necessary for the operation, security, and improvement of the App, such as:

• Device type
• Operating system
• Application version
• IP address
• Crash reports and diagnostic information
• Technical information related to application performance

2. How We Use Information

We may use collected information for the following purposes:

• Creating and managing user accounts
• Authenticating users and maintaining account security
• Displaying products and managing the product catalogue
• Processing and managing orders
• Arranging delivery and order fulfilment
• Verifying payments and payment receipts
• Providing customer support and communication features
• Sending service-related notifications and announcements
• Improving the App and our services
• Preventing fraud, misuse, and unauthorised activity
• Maintaining the security and reliability of our services
• Complying with applicable legal obligations

3. Sharing of Information

We do not sell your personal information.

We may share information with trusted service providers that help us operate and maintain the App and related services. These may include providers of:

• Cloud hosting and server infrastructure
• Database services
• File and image storage
• Payment processing
• Push notifications
• Customer communication and support services

These service providers may process information only as reasonably necessary to provide their services.

We may also disclose information where required by law, legal process, or where reasonably necessary to protect the rights, safety, security, or property of our users, our business, or our services.

4. Third-Party Services

The App may rely on third-party infrastructure and service providers for hosting, data storage, authentication, communications, notifications, payment-related services, and other technical functions.

These third parties may process information according to their own privacy policies and terms of service. We encourage you to review the privacy policies of third-party services where applicable.

5. Data Security

We use reasonable technical and organisational measures designed to protect information against unauthorised access, misuse, loss, alteration, or disclosure.

However, no method of electronic transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security of your information.

6. Data Retention

We retain information only for as long as reasonably necessary to provide our services, maintain accounts, process transactions, resolve disputes, prevent fraud, comply with legal requirements, and protect our legitimate business interests.

When information is no longer required, we may delete, anonymise, or securely dispose of it, subject to applicable legal and operational requirements.

7. Account and Data Deletion

You may request the deletion of your account and associated personal information by contacting us using the contact details provided below.

Where an account deletion feature is available within the App, you may also use that feature to request account deletion.

Certain information may be retained where required by law or where reasonably necessary to prevent fraud, resolve disputes, complete transactions, or comply with legitimate legal obligations.

8. Children’s Privacy

The App is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

If we become aware that personal information has been collected from a child under 13 without appropriate consent, we will take reasonable steps to delete that information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When changes are made, we will update the “Last Updated” date at the top of this policy.

Your continued use of the App after an updated Privacy Policy becomes effective means that you acknowledge the updated policy.

10. Contact Us